Order Processing Module

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Our software is web based, a demo that walks through the main features takes about 10 minutes

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The order processing module is based around the orders 'Control Panel' that shows the number of orders that are currently at each stage of the despatch process. Clicking on each menu option takes the user directly to the screen in which they can complete the next stage of the process.

Navigation through the system is intuitive and allows all the users to get an immediate picture of what work is currently pending and to work together effectively to move orders through the system.

Create Orders

The order processing module imports order information from your ECommerce shopping cart. It also allows users to enter telephone orders directly into the system, providing price and realtime stock availability as they do so.

The order import function can support either a simple CSV file format or ODBC database links into 3rd party databases.

Edit Orders

Authorised users can edit the information associated with an order. If the business supports the despatch of partial orders an order can be split into two so that the items that are in stock can be despatched immediately. The part order which contains the out-of-stock items will not be presented to the users for further processing until the new stock is checked into the warehouse.

Validate Orders

The system can be configured to support manual validation of all orders, giving authorised users the ability to check each order before it is despatched. If the credit card orders are not validated by the Ecommerce website at the time the order is placed the credit card authorisation number must be entered here before the order can be packed.

Once orders have been validated no further changes can be made to it.

Print picking list or picking notes

Once the order has been validated the required stock items can be picked. A picking note or consolidated picking list will show the primary location of the required SKUs and the quantity needed.

Pack orders

The packer is presented with all the information needed to pack the order, including any notes added by the customer or the user who spoke to them.

If the weight of the order is required for the courier or Royal Mail manifest the packer must record it here.

Print payment receipt and labels

The packer can print all the necessary paperwork to pack the order from the packing screen. If the system is used to support more than one retailer each payment receipt can be tailored to suport the logo, layout and wording required by each of the retailers.

Address labels are sent to a locally connected themal printer or to the third party courier software which produces the proprietary barcode label required by the courier.

Courier Manifests and Despatch Confirmation Emails

The system produces the daily despatch reports for each of the supported options. When the orders are despatched the recipients are sent a despatch confirmation email. The wording of this can of course be configured and can contain the information required to allow the recipient to track their delivery if this option is supported by the courier used.